Mrs. Smith: Excuse me, can you help me?
Shop Assistant: Yes of course, what can I do for you?
Mrs. Smith: I bought this T-shirt for my son this afternoon, but it doesn’t fit him, it’s too small.
Shop Assistant: Would you like to exchange it or get a refund?
Mrs. Smith: I’d like to exchange it for a larger size. Do you have these in large?
Shop Assistant: I’ll check. Let’s see…we have large or extra large, which would you prefer?
Mrs. Smith: I think large will be fine.
Shop Assistant: Ok, if it doesn’t fit just bring it back again. Just take it to the cashier, they’ll help you.
Mrs. Smith: Thank you.
Shop Assistant: Not a problem!